Shipping & Handling
Shipping time frames.
-
United States
Seko: Omni Parcel Express
2-7 Business DaysSeko: Omni Parcel
3-10 Business Days -
Canada
DHL ecommerce
2-10 Business Days -
United Kingdom
Seko: Omni Parcel
4-10 Business DaysSeko: Omni Parcel Express
3-7 Business Days -
Europe
DHL ecommerce:
3-14 Business Days -
Australia
Australia Post: Parcel Post
3-5 Business DaysAustralia Post: Express Post
1-2 Business DaysSeko: Couriers Please
1-4 Business Days -
Rest of World
DHL eCommerce
4-14 Business Days
(depending on location)
*Shipping times are subject to stock availability and exclude clearance/customs delays.
During the holiday season, please allow up to 7 extra business days for dispatch, shipping and transit times. We are working as hard as we can to get your order out to you as quickly as possible. We thank you for your patience and support during this time and wish all of our customers safe and happy holidays. If you have any questions regarding your order, please email us at hello@happyskinco.com.
There are current temporary border closures which will not allow shipments to the following destinations:
![](images/screen_shot_2020-11-11_at_4.44.19_pm_1024x1024f5f4.png?v=1605074201)
Handling
All orders will be dispatched from our warehouse in Sydney, Australia, within 2 business days. All Australian orders will automatically come with tracking regardless of Standard or Express shipping. This means that from the moment it leaves our warehouse right through to its delivery, you can track it right to your door! Happy Skin Co does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
Happy Skin Co will help as much as possible to trace a missing parcel, however if untracked shipping is selected, it is the customer's responsibility to follow up with the carrier. Happy Skin Co is not responsible for refunds of shipping costs of delayed shipping product availability.
Tracking & Support
TRACKING YOUR ORDER
Please click here if you would like to track your order.
SHIPPING ENQUIRIES
Please direct any shipping related inquiries to hello@happyskinco.com